2021 Membership survey –
summary of results

The whole team at Volunteering Victoria wants to thank you, our members, for taking the time to complete our membership survey. Your answers will allow us to better understand your needs and priorities and help you recover and thrive in the months to come. 

Comparison table – 2018 & 2021

Year 

2018

2021 

# of Responses 

128 

110 

Satisfaction 

6.78 

7.33 

Net Promoting Score 

4% 

27%

 

Satisfaction

73

is the average satisfaction rating of members

20

highly satisfied (rating of 9 or 10 out of 10)

49

satisfied (rating of 7 or 8)

32

less satisfied (rating 0 to 6)

Net promoting score

27

Our net promoting score

8

out of 10 was the average likelihood of members recommending us to others

What is the current status of volunteering activities? 

Interestingly, the timing of the survey coincided with the end of the latest lockdown. The responses showed a gradual return to life of volunteering activities with: 

35.4

where volunteering activities were still modified, with some continuing and some suspended or stopped

28.1

where most volunteering activities were continuing with some adaptation

16.7

in the process of re-starting their volunteer program

What is the awareness level of weVolunteer? 

53

know of weVolunteer

19

are unaware of the program

22

would like to know more

6

are registered to weVolunteer

How effective is the advocacy from Volunteering Victoria? 

42

agree that Volunteering Victoria is successfully influencing State government and members on policy matters

38

agree that Volunteering Victoria is successfully supporting Volunteering Australia, State Peaks and others to succeed

20

agree that Volunteering Victoria is successfully enabling members to advocate within their own sector to support volunteers

47

agree that Volunteering Victoria is successfully developing and promoting resources that improve the volunteering sector

54

agreed with all the four options

Top 5 key drivers for membership

The five key drivers behind our members’ decision to join Volunteering Victoria were:

  • getting access to resources (71%)
  • access to advice and support (44%)
  • participating in training opportunities (40%)
  • gaining new ideas and strategies (36%)
  • being represented by the peak body (32%)