Coaching Volunteers through Organisational Change

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Date: Wednesday 28 February 2024
Time: 9:30am – 12:30pm
Location: Online, via Zoom
Cost: FREE (supported by VMA funding)


Change is constant in the not-for-profit world as organisations adapt to different funding models, reporting and technology. While change is often highly supported for employees, Volunteer Managers are often left to lead change with their teams without the skills and tools necessary to create a targeted change management plan.

This session looks at the tools and strategies necessary for Volunteer Managers to coach volunteers through organisational change, with reference to the National Standards for Volunteer Involvement.

Learning outcomes

  • Understand the basic principles of change management according to the ADKAR model
  • Identify strategies for leading change when programs are working well
  • Identify strategies for leading change when programs are not working well
  • Assess the success of change efforts

Meet the trainers


Hazel Maynard

Sector Development Trainer

Following an early-life career change (from patents translator to not-for profit), Hazel has worked for a number of Not for Profit organisations in the past three decades, including the Australian Red Cross, Amnesty International and The Cancer Council Victoria. She has managed large and small volunteer programs.

Hazel is a trainer for Volunteering Victoria and runs public and in-house training sessions for the not-for-profit sector. She is passionate about encouraging people who are socially isolated or marginalised to volunteer, and upholding the rights of volunteers. Hazel has volunteered for much of her life, joining St John Ambulance Brigade as a volunteer first-aider when she was eleven because she liked the uniform – this relationship was short-lived as she fainted at the sight of blood on her first assignment.

Hazel became a board member of Volunteering Victoria in 2006 and was the President of the Board of Management from 2008 to 2010.  She was awarded honorary life membership of the national peak body, Volunteering Australia, in 2006 and has had a number of articles published in professional journals, mainly on topics relating to volunteer management.


Sara Sterling

Sector Development Manager

Sara joined Volunteering Victoria in January 2018 with a focus on Professional Development services. She has ten years’ experience in government and not for profit sectors. She has focused on volunteer management, program support and administration and training and development. She has a Masters in Social Policy, and a Certificate IV in Training and Assessment. She is passionate about volunteers, volunteer managers and supporting the sector broadly.

Participant feedback

Hazel was a knowledgeable and experienced presenter, who made a great effort to engage with individuals! I would highly recommend her workshops.

UnknownWorkshop Attendee

Really enjoyed Hazel's workshop and all of her stories! She was very engaging. I was really happy with the session.

Nikki RainesWorkshop Attendee

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Please note: Early access is currently being provided to participants from the Loddon Mallee Consortium region. Public registrations will open soon.