Next session
Date: Tuesday 28 April 2026
Time: 9:30am – 12:30pm AEST
Location: Online, via Zoom
Cost: FREE (supported by VMA funding)
This interactive workshop provides participants with a sound understanding of best practice volunteer management. Participants will be taken through each stage of the volunteer’s involvement, based on the ‘life cycle’ model of volunteer management.
Note: This training was previously titled ‘A-Z of Volunteer Management’.
Topics covered
- Advertising and recruitment
- Induction
- Ongoing support and supervision
- Recognition
- Safety and risk management
- The exit stage
Learning outcomes
- Understand how to structure their volunteer programs and identify necessary policies and procedures
- Understand how to set the scene for effective volunteer involvement
- Understand recruitment and retention in line with the National Standards for Volunteer Involvement
- Identify strategies and processes to support best practice volunteer management
Meet the trainer
HAZEL MAYNARD
Hazel Maynard
Sector Development Trainer
Following an early-life career change (from patents translator to not-for profit), Hazel has worked for a number of Not for Profit organisations in the past three decades, including the Australian Red Cross, Amnesty International and The Cancer Council Victoria. She has managed large and small volunteer programs.
Hazel is a trainer for Volunteering Victoria and runs public and in-house training sessions for the not-for-profit sector. She is passionate about encouraging people who are socially isolated or marginalised to volunteer, and upholding the rights of volunteers. Hazel has volunteered for much of her life, joining St John Ambulance Brigade as a volunteer first-aider when she was eleven because she liked the uniform – this relationship was short-lived as she fainted at the sight of blood on her first assignment.
Hazel became a board member of Volunteering Victoria in 2006 and was the President of the Board of Management from 2008 to 2010. She was awarded honorary life membership of the national peak body, Volunteering Australia, in 2006 and has had a number of articles published in professional journals, mainly on topics relating to volunteer management.
Next session
Registrations full? Contact [email protected] to be added to the waiting list.
