The 3Rs: Recruitment, Retention, and Recognition

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Date: Wednesday 20 March 2024
Time: 9:30am – 12:30pm
Location: Online, via Zoom
Cost: FREE (supported by VMA funding)


This interactive workshop provides participants with strategies they can implement into their program. Participants will use the National Standards for Volunteer Involvement to develop or improve an existing volunteer program so that they can successfully recruit, retain and recognise the important contribution volunteers make; leading to longer retention rates and a healthy workplace culture.

Learning outcomes

  • Understand recruitment and retention in line with the National Standards for Volunteer Involvement
  • Develop comprehensive recruitment channels to attract a variety of demographics
  • Understand volunteer motivations and how to manage volunteer expectations
  • Develop systems to recognise the contribution volunteers make to the programs and organisations in which they work

Meet the trainers


Hazel Maynard

Sector Development Trainer

Following an early-life career change (from patents translator to not-for profit), Hazel has worked for a number of Not for Profit organisations in the past three decades, including the Australian Red Cross, Amnesty International and The Cancer Council Victoria. She has managed large and small volunteer programs.

Hazel is a trainer for Volunteering Victoria and runs public and in-house training sessions for the not-for-profit sector. She is passionate about encouraging people who are socially isolated or marginalised to volunteer, and upholding the rights of volunteers. Hazel has volunteered for much of her life, joining St John Ambulance Brigade as a volunteer first-aider when she was eleven because she liked the uniform – this relationship was short-lived as she fainted at the sight of blood on her first assignment.

Hazel became a board member of Volunteering Victoria in 2006 and was the President of the Board of Management from 2008 to 2010.  She was awarded honorary life membership of the national peak body, Volunteering Australia, in 2006 and has had a number of articles published in professional journals, mainly on topics relating to volunteer management.


Sara Sterling

State Programs Manager

Sara joined Volunteering Victoria in January 2018 with a focus on Professional Development services. She has ten years’ experience in government and not for profit sectors. She has focused on volunteer management, program support and administration and training and development. She has a Masters in Social Policy, and a Certificate IV in Training and Assessment. She is passionate about volunteers, volunteer managers and supporting the sector broadly.

Participant feedback

Knowledgeable and engaging facilitator. Highly recommend this workshop!

Alicia TripodiWorkshop Attendee

Great facilitator! Very engaging and knowledgeable. Took a lot out from it. Thank you.

Alissa FlippoWorkshop Attendee

Great information - there's so much to think about and change in a more positive way. Thank you for running this course!!

Helen MartinWorkshop Attendee

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Registrations full? Contact [email protected] to be added to the waiting list.