The ‘Tuff’ Stuff: Volunteer Performance Counselling

Next session

Date: Tuesday 20 February 2024
Time: 9:30am – 12:30pm
Location: Online, via Zoom
Cost: FREE (supported by VMA funding)


While managing volunteers is usually a rewarding task, there can be a nasty side to volunteer management: performance counselling. When a volunteer isn’t performing to the best of their ability, or worse — is acting in a negative way that is disrupting your organisation — then performance counselling is in order.

This interactive workshop helps managers and leaders of volunteers with the art of performance counselling.

Learning outcomes

  • Understand the importance of developing policies and procedures — and where to begin
  • Identify the best approach to deliver Volunteer Performance counselling
  • Develop the confidence to have those tough conversations
  • Understand how to develop prevention strategies and minimise risk

Meet the trainer


Hazel Maynard

Sector Development Trainer

Following an early-life career change (from patents translator to not-for profit), Hazel has worked for a number of Not for Profit organisations in the past three decades, including the Australian Red Cross, Amnesty International and The Cancer Council Victoria. She has managed large and small volunteer programs.

Hazel is a trainer for Volunteering Victoria and runs public and in-house training sessions for the not-for-profit sector. She is passionate about encouraging people who are socially isolated or marginalised to volunteer, and upholding the rights of volunteers. Hazel has volunteered for much of her life, joining St John Ambulance Brigade as a volunteer first-aider when she was eleven because she liked the uniform – this relationship was short-lived as she fainted at the sight of blood on her first assignment.

Hazel became a board member of Volunteering Victoria in 2006 and was the President of the Board of Management from 2008 to 2010.  She was awarded honorary life membership of the national peak body, Volunteering Australia, in 2006 and has had a number of articles published in professional journals, mainly on topics relating to volunteer management.

Participant feedback

I really enjoyed the trainer's knowledge and experience, it made all the difference.

AnonymousWorkshop Attendee

Hazel is fantastic - I always learn something new!

Jane LawsonWorkshop Attendee

Excellent facilitator on all aspects!

SallyWorkshop Attendee

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