Accidental Trainer

Next session

Date: Coming soon
Location: Online, via Zoom
Cost: $80 members  |  $120 non-members

Coming soon
Leaders of volunteers are often called upon to provide training for volunteers and staff who manage volunteers, but many leaders don’t have the required skills to provide effective training or have the time or resources to complete a formal certificate. The type of training can range from training them in organisational policy and procedure, how to use a database, how to engage with children at risk, how to use a cash register system etc. It’s important that when communicating these tasks you know how to engage groups, and assess their understanding.
This session will include both theory and practice and gives you the tools you need to have confidence as an accidental trainer!

Learning outcomes

  • Understand the layout of a training session and how to get the best out of your session plan
  • Be able to identify methods for assessing and testing individuals knowledge, based on adult learning principles
  • Have the confidence to construct and deliver training within their volunteer program

Meet the trainers


Hazel Maynard

Sector Development Trainer

Following an early-life career change (from patents translator to not-for profit), Hazel has worked for a number of Not for Profit organisations in the past three decades, including the Australian Red Cross, Amnesty International and The Cancer Council Victoria. She has managed large and small volunteer programs.

Hazel is a trainer for Volunteering Victoria and runs public and in-house training sessions for the not-for-profit sector. She is passionate about encouraging people who are socially isolated or marginalised to volunteer, and upholding the rights of volunteers. Hazel has volunteered for much of her life, joining St John Ambulance Brigade as a volunteer first-aider when she was eleven because she liked the uniform – this relationship was short-lived as she fainted at the sight of blood on her first assignment.

Hazel became a board member of Volunteering Victoria in 2006 and was the President of the Board of Management from 2008 to 2010.  She was awarded honorary life membership of the national peak body, Volunteering Australia, in 2006 and has had a number of articles published in professional journals, mainly on topics relating to volunteer management.


Sara Sterling

State Programs Manager

Sara joined Volunteering Victoria in January 2018 with a focus on Professional Development services. She has ten years’ experience in government and not for profit sectors. She has focused on volunteer management, program support and administration and training and development. She has a Masters in Social Policy, and a Certificate IV in Training and Assessment. She is passionate about volunteers, volunteer managers and supporting the sector broadly.