For Volunteer

Leading People During COVID-19


Your organization is likely already experiencing disruptions to your normal way of doing business and will, undoubtedly, experience far more in the weeks/months to come.​

The volunteers who are already engaged with your organization remain a vital resource as you navigate these unusual circumstances and, as such, deserve some thoughtful strategizing around how to leverage their skills while also protecting them physically, mentally, and emotionally.​ Consider the following:

  • Prioritise your organisation’s staff, volunteers, constituents and community – Set up additional washing stations, encourage social distancing, and set up systems for staff – and volunteers – to work remotely where possible to reduce the spread of disease.​
  • Adjust volunteer and staff training – postpone training and leverage online training options. Offer your volunteers opportunities for online convening – this is a great way to keep volunteers’ skills up!
  • Determine which volunteer positions are crucial to your current state of operations – Support your volunteers in working remotely wherever possible in the ways that staff are increasingly being encouraged to work remotely.

Plan for a volunteer workforce shortage

  • survey volunteers to determine their availability: currently; if schools were to close; and if quarantined (only if remote volunteering is possible.
  • for volunteers who have high availability: ask if they would be willing to increase their volunteering to help fill gaps (given that they are healthy)
  • track responses: keep a database and anticipate availability in certain situations
  • work with organisational leaders to priositise programming/services that are delivered by volunteers. For example, programs providing food for those experiencing poverty will be higher priority than advocacy or education programs that could be postponed.​

What do volunteers need in times of crisis?

During times of stress, stakeholders find the following three leadership traits particularly helpful and are asking these questions subconsciously to assess their presence: ​​

  • Consistency​: Do you show up the same way you did last time? ​Do the messages you share represent a logical narrative? ​Do they align with the organization’s proclaimed values? ​
  • Transparency:​ Do you say what you mean? ​Do you speak the truth, even when it’s unpopular? ​Do you admit mistakes, even if it’s uncomfortable?​
  • Predictability​: Is it clear where and when leaders will take action or, if more information is forthcoming, communicate the next steps? ​Is everyone kept in the loop about what happens next, even if it’s just an update on status? ​

Resources for Volunteer Managers

Creative Initiatives During COVID-19

Re-starting Your Volunteer Program Guide

Welcoming Volunteers Back Safely Checklist

Volunteering Program Status Snapshot

Volunteers Recruitment Checklist

Safe Workplace Communication Sheet

Individual Volunteer Program Assessment

COVID-19 Risk Register Template

The Impact of COVID-19 on Employers’ WHS Obligations

Volunteering Safely Under Different Pandemic Stages

COVID-19 Sector Survey Results

Guide: Staying Connected

Best Practice: Setting Up an Employee Volunteering Program During Covid-19

COVID-19: Stop the Spread

COVID-19: Webinars

COVID-19: VMIA Insurance Fact Sheet

COVID-19: Volunteer Engagement Response Plan

Celebrating National Volunteer Week Virtually

Leveraging Technology

COVID-19: SIG Meetings

COVID-19: Policy Template

COVID-19: General advice

COVID-19: Business Continuity